Golden Retrievers Guide

FAQ

What Is An Ebook?

An Ebook is a book which has been written or converted to be distributed and read electronically. The most popular Ebook format is Adobe PDF (Adobe Portable Document Format). Adobe PDF ebooks can be read on any computer, using free Adobe Reader® software — regardless of the operating system, original application, or fonts.

The latest version of Adobe Reader can be downloaded freely from their site:
http://www.adobe.com/products/acrobat/readstep2.html

How Can I listen to your Audiobook?

The audiobook is in mp3 format. Mp3 files can be played on your computer using the standard audio player software which comes with most computers (such as Windows Media Player, Quicktime or Real Audio Player software etc.). You are also welcome to upload them to a portable mp3 player or burn them to a cd for your personal use.

How Can I play your videofiles?

The audio/visual presentation is in wmv (Windows Media Video) format. Wmv files can be played on your computer using the standard media player software which comes with most computers (such as Windows Media Player, Mplayer, Real Audio Player software etc.).

Payment and Delivery

We use paydotcom to securely process our instant online payments (credit card, debit card, echeck, paypal etc.). Once your payment has been processed you will automatically be forwarded to the download page.

I am on dial-up - will I be able to download your package?

There are three ebooks and one audiobook (split into 12 chapters) and the audio-visual presentation (split into 9 sections) for you to download. The largest individual file size is 25 meg. Firstly, there is no rush for you to download everything (you can take days/weeks if you like). Secondly, if you do have a problem with one of the larger files then a download manager program such as Getright would probably solve that problem - You can download the standard free version of Getright from their site http://www.getright.com/get.html - what Getright, and programs like it, do is allow you to pause a download part of the way through, and then pick up again where it left off. Thirdly, we do offer to send the files to your address on a cdrom if you would prefer that to downloading everything (see below).

Can my order be posted to me on CD-Rom?

Yes. There is an option on the download page for you to order a PC CD-Rom containing the ebooks and audiobook files for an additional $15 (to cover shipping and handling).


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